An acceptable solution would be them acknowledging the problem, and giving assurance the appropriate individuals were informed. As well as refusing to acknowledge, make any attempt to at least give some assurance of it being presented the dev team.
It's not about wasting 48 dollars, it's about the complete disregard for a legitimate problem. Not even simple hey I'll let the development team know. The conversation ended, and no further communication was received. However, the second it became clear the issued laid within the software it self.
When reported to the companies technical support, they first extremely prompt. This product produces lag riddled un watchable content, when used with M1 Pro 10 Core CPU, and the *** architecture it is built on. While this is certainly true in some aspects, it is not true in relation to Apples new silicon. ScreenCast-O-Matic proclaims their software to be compatible with Mac OS. This corporation produces software that has been a staple of mine for the past ten years, never once have I been disappointed, until now. As of today, August 18, I have not received any communications back from them concerning either of my tickets. Please bear with us while we manage the high volume!" and that my ticket number was #******#.When I didn't hear back from them, I filed another ticket with them (#******#), saying the same thing, and I received the same automatic reply.
We are experiencing an extremely high load of incoming requests currently. Right away I received an automatic reply saying, "Hi ***************************,Thanks for reaching out to Screencast-O-Matic! What's Next:Your request has been received and will be reviewed by our support staff during our business hours (Monday - Friday, 9AM - 5PM PT). I wanted to call their customer support number, but they do not offer a phone option, so I sent an email on Jtelling them that I was supposed to only be charged the $20 membership and would like a refund. Once I saw what I was billed, I went into the app to see what membership I had, and I clicked on another membership level to see if that was the one I originally wanted, but it automatically upgraded me to that level and charged another ***** immediately. I am an educator and signed up for the educator price of $20 for the year, but I was charged ***** for the membership even though I reviewed the bill that I was going to be billed on the day I purchased my account and it said the $20 something amount.
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